Customer Story

Efficient communication and collaboration during the COVID-19 pandemic

By Dennis Deweerd | May 4th, 2020

It’s a challenging time

Governments need to have efficient communication and collaboration during a global crisis. The County Government of Kilifi was one of the first to be hit by COVID-19 cases in Kenya. This led to their Cabinet, Officials and the general public to work from home in an attempt to flatten the curve.

“During this time, we need to make collaboration in the administration easier and have a single location for all our information.” – Moses Karema, ICT manager County Government of Kilifi

The solution – one powerful, centralized and flexible platform

Let’s talk a little more about how they achieved this; fortunately, the County Government was already using G suite as suggested by Google Premier Partner Incentro Africa. A solution that made their workforce more collaborative, more mobile, and more efficient, regardless of their location. The Governor needed a tool that he could easily use to update the county on the steps the government was taking to manage the virus. He effortlessly had a hangout meet session with the cabinet joining from their homes

“This enables us to quickly make decisions and resolutions on where to set up the Isolation Centres for COVID-19 victims, brief the public on our Corona preparedness, and how we can join hands to curb the spread of the virus” – Hon. Amason Kingi, County Government of Kilifi Governor

In it together

Google even took a step further to make life easier for those who are required to work from home, giving away advanced streaming tools to all paid customers of G Suite.

“With the Google toolset, remote working has been very easy.” – Moses Karema, ICT manager County Government of Kilifi.

As Incentro we continue to empower our customers to work efficiently and keep their teams productive during this strange time.


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